Using 'Alerts' to get notified of urgent issues

What are 'Alerts' in Wordnerds and how can I use them?
Adding an 'Alert': Step by Step guide
What will my 'Alerts' look like?
Where can I see my 'Alert' notifications in the platform?
Silence or Delete your 'Alert'

What are 'Alerts' in Wordnerds and how can I use them?

'Alerts' are your way of staying on top of important issues using notifications straight to your inbox. This works especially well when you have data coming into your project in real time via API.

Alerts work by you choosing the issue you want to be notified of, based on a 'Theme' classification that has already been set up. It sounds obvious, but the issue you want to be told about must be one you are listening for.

Your 'Alerts' page will be personal to you and show the alerts you have set up. From the Alerts page you can view and edit your existing alerts, and add a new alert. You can only set up and manage your own alerts.

Notifications for alerts are sent to the email address linked to your log-in, and you can choose to be notified immediately, or receive regular round ups.

If you have alerts set up, when you click into 'Alerts', your screen will look something like this:

Step-by-step guide for adding a new alert

Before you get started

After logging in to the platform, choose the project you want to add the alert to, navigate to the 'Alerts' page and click the 'add an alert' bar at the top.

Step 1/3: Select theme

Choose the theme that you want to be notified about.

For example, here, I have chosen to be notified about any content tagged to the Accessibility 'Theme'.

Your screen will look something like this:

Note: You can only select one theme per alert. If you only want to be notified of an issue where there is overlap between two or more themes, you can do this in Step 2/3: Select filters.

Step 2/3: Select filters

Select the filters you want to apply to your alert.

This is where you can use another 'Theme' so that you are only notified when the issues overlap, or you can choose filters based on other criteria.

For example, here, I have chosen to only be notified about my theme Accessibility when it relates to my brand, Pet Shop 1 (and not my competitor, Pet Shop 2), and when the sentiment is very negative (selected using the sentiment emoticon).

Your screen will look something like this:

Step 3/3: Select the type of notification

Here, you can choose between receiving an instant or hourly email notification whenever your alert is triggered.

If choosing instant notifications, you can set a limit on how many times you will be notified per day of the issue.

For example, here, I have chosen to be notified instantly when my alert is triggered, and to limit the number of email notifications per day to five.

Your screen will look something like this:

Click 'FINISH' to review your alert settings, confirm and name your alert

When you click finish, you will see a summary of the settings you have applied. You will also see how many times, based on your existing data, your alert would have been triggered in the last 7 days.

Select Previous if you want to go back and make a change.

Select Confirm if you want to confirm and setup your alert.

Once your alert has been set up, you will be taken back to your alerts page. From here, you can select the 'Edit' pencil to give your alert a name.

Your screen will look something like this:

What will my 'Alerts' look like?

Great question!

You've Got Mail!

Notifications are delivered via email from 'Wordnerds Alerts' (save to your contacts so they don't get stuck in your junk folder) to the email addressed used as your Wordnerds log in.

Your 'Alerts' will look something like this in your inbox:

Depending on the settings you chose when creating your 'Alert', you will either be notified instantly (as soon a new item has been classified to your 'Alert' theme) or receive an hourly round up.

The email itself is designed to give you enough information in the body so that you can decide if you want to find out more, and, if you do, you can click Go to your notifications.

The body of the email with your 'Alert' will look something like this:

When you click on Go to your notifications, your screen will show all of your 'Alert' notifications, and look something like this:

From here, you can look into any specific 'Alert' by clicking the white bubble on the right hand side to reveal the full posts associated to your 'Alert' in full.